Discusses the design of computer applications, focusing on understanding design representations--what makes design representations work, and how, in different contexts. Examines the place of various types of representation (e.g., formal notations, models, prototypes, scenarios, and mock-ups) in design and the role of formalisms and representations…

Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…