Reviews the research and commentary on individuals' questions and specific reference queries that characterize two general approaches in librarianship and other disciplines: question itself as phenomenon of questioner's behavior, linguistic performance, or cognitive state; interaction between question and answer focusing on appropriateness of…

Study describes actual and ideal linkage roles of four educators trained to link clients with online bibliographic retrieval service, effect of roles on clients' satisfaction with service, conceptualization of role in literature as compared with implementation in field, and implications of findings for educational knowledge dissemination. Twelve…

A study investigated the relationship between the completeness of end users' mental models of an online system and their ability to use the system effectively. Although all of the study subjects were relatively successful, those with more complete mental models tended to have better search results than subjects with incomplete or poor mental…

Describes British Library's work on Systems Dynamics, a set of techniques for building simulation models based on analysis of information feedback loops. Highlights include macro-simulation modelling activities of social science disciplines, systems analyses and models of information retrieval processes and library services, policy models, and…