Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…

Purpose: The purpose of this paper is to highlight the functional attributes of the automated serials control systems of the libraries in seven Indian Institutes of Technology (IITs) and provide a comparative analysis. Design/methodology/approach: Features of the serials control modules of the library management systems (LMSs) in use in the…

This article presents an interview with SirsiDynix CEO Gary M. Rautenstrauch and newly appointed VP of library relations Berit Nelson about some of the issues that have been roiling the ILS world and the company itself, among them the recent consolidation of SirsiDynix's offices, customer service, the state of library budgets, the rise of ebooks…

A small, private academic library took the risk of moving from a traditional integrated library system to adopting a system "in the cloud." This case study presents the setting, history, and local needs of the library, including staffing challenges, and explains the decision-making rationale and process. A description of the library's transition…

This article describes the opportunities out of the 2007 turmoil precipitated by the dramatic shifts that redefined the industry in 2006. The turmoil made companies that avoided major business transitions more attractive and sparked explosive interest in open source alternatives. Some companies held a steady course and benefited from the fallout.…

At the end of 2007, SirsiDynix introduced the first version of Symphony, its new flagship Integrated Library System (ILS). This article begins with a look at the evolution of Symphony, user reactions to Symphony, and Symphony's design and functionality. The authors, along with a team of librarians from various functional areas, have completed…

This article discusses some of the premigration tasks at Minnesota State Mankato in preparation for migration to a new integrated library system, ALEPH. The authors describe the review of circulation policies to make sure that only relevant, current data and practices were carried over. There is emphasis on the need for ongoing review of policies…

Activities in 2006 pointed to strategic shifts in library automation. The dynamics of the business environment changed rapidly from a fragmented industry to a highly consolidated one. Though the integrated library system (ILS) continues to represent the largest portion of revenue, products that deal with electronic content and deliver better…

Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

Discusses the organization of information in academic libraries and suggests that librarians' organizational experience could be helpful to other academic information systems. Technological advancements in libraries are explained, standardization is considered, and the need to manage information efficiently among all campus departments is…

When a new library system, WestCat, was installed in the Western Michigan University Libraries (August 1998), an initiative was undertaken to announce its arrival, establish its identity, and train the university community in its use. To promote this initiative, two committees were broadly charged with the responsibilities of publicity and…

Describes LIBRUNAM, a complete system for the handling, processing, and retrieval of bibliographic information (mainly books), developed by the Direccion General de Bibliotecas of the Universidad Nacional Autonoma de Mexico. (Author)

Describes Gopher, a microcomputer-based software program that helps users navigate through the Internet using a hierarchical menu system to locate information. The idea of client servers is discussed; benefits for libraries are described; and the use of Gopher as the basis for a campuswide information system is explained. (LRW)

Defines criteria applicable to implementation of end-user online searching service in academic education library (ease of use, flexibility, administrative ease, security, compatibility with available equipment) and describes systems in four categories--software (front ends, downloaded subsets), gateways, user friendly vendors, and straight vendor…