The creation, maintenance, and management of Information Product (IP) systems that are used by organizations for complex decisions represent a unique set of challenges. These challenges are compounded when the purpose of such a systems is also for knowledge creation and dissemination. Information quality research to date has focused mainly upon…

The purpose of this thesis is to improve our understanding of sensemaking process as a basis for building better systems to assist sensemaking. Sensemaking is the task of creating an understanding of a problem or task so that further actions may be taken in an informed manner. Sensemaking is a pre-requisite for many other tasks such as decision…

Explores the utility of the intersection of genre theory and cognitive psychology in providing a meaningful framework for analysis and design purposes. Reports results of research into the elements of genre that influence users of digital documents and provides examples of the usefulness of this analysis in Web-based environments. (Author/AEF)

Arguing that relevance judgments are fundamental to the design and evaluation of all information retrieval systems, and that a consensus on the definition of the central concept of relevance has not been reached, this paper begins by critically reviewing four approaches to the problem of defining relevance: (1) the system-oriented approach…