Outlines the ETHICS methodology for workplace system design. This structured approach includes recognizing needs, setting objectives, choosing strategies, and evaluating results. Through user involvement, effective communication, and informed choice, ETHICS seeks to achieve greater realization of the advantages of new work systems. (JKP)

Discussion of communication between designers and users of information systems focuses on a review of seven participatory design techniques in terms of the communication dimensions found in the Lievrouw and Finn communication systems model. Implications for the development of more effective and appropriate design models and methods are suggested.…

Focuses on natural language processing (NLP) in information retrieval. Defines the seven levels at which people extract meaning from text/spoken language. Discusses the stages of information processing; how an information retrieval system works; advantages to adding full NLP to information retrieval systems; and common problems with information…

Extends a theoretical framework for designing effective information services by synthesizing and integrating theory and research derived from multiple approaches in the social and behavioral sciences. These frameworks are applied to develop general design strategies and principles for information systems and services that rely on complex…