The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Colleges and universities worldwide are turning to the hosted Software as a Service (SaaS) model and saying goodbye to issues like patch management and server optimization. Generally, SaaS involves applications (such as customer relationship management (CRM), enterprise resource planning (ERP), and e-mail) offered by a hosting provider. In this…

Emergency notification has become a critical component of every higher education institution's overall emergency plan, as incidents across the country have galvanized campus safety officials to find more ways to notify their campus populations. Emergency notification systems can help get and keep students, faculty members, and staff out of harm's…

Current search engines--even the constantly surprising Google--seem unable to leap the next big barrier in search: the trillions of bytes of dynamically generated data created by individual web sites around the world, or what some researchers call the "deep web." The challenge now is not information overload, but information overlook.…

This paper focuses on practical and cost-effective NetWare-specific approaches to information systems and computer security. A series of real world experiences is presented that illustrate fundamental information systems and security concepts. A NetWare network is a client-server network which uses a file server to share files while client…

The purpose of the Federal Library and Information Center Committee (FLICC) is to make federal library and information centers' resources more effective through professional development of employees, promotion of library and information services, and coordination of available resources. This 14th Forum concerns telecommunications and information…

Describes and evaluates LIBS Internet Access Software (also called Sonoma Software), which offers automatic Telnet connection to remote library catalogs, databases, information services, campuswide information services, and other wide-area information access tools. Instructions for obtaining and installing the software are given, and a comparison…