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Witman, Paul D.; Njunge, Christopher – Information Systems Education Journal, 2016
Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…
Descriptors: Outsourcing, Case Method (Teaching Technique), Information Systems, Systems Analysis
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Mukerjee, Sheila – Journal of Higher Education Policy and Management, 2012
This paper presents a practitioner's view on student system implementations in the Australian university sector. A student information system is a core system of any university and integral to its operations and services to students. These systems are constantly on the list of major projects and at any point in time, a university is either…
Descriptors: Computer Software, Information Systems, Program Implementation, Change Strategies
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Kim, Kihyun; Trimi, Silvana; Park, Hyesung; Rhee, Shanggeun – Decision Sciences Journal of Innovative Education, 2012
Course Management Systems (CMSs) in higher education have emerged as one of the most widely adopted e-learning platforms. This study examines the success of e-learning CMSs based on user satisfaction and benefits. Using DeLone and McLean's information system success model as a theoretical framework, we analyze the success of e-learning CMSs in…
Descriptors: Higher Education, Courseware, Database Management Systems, Electronic Learning
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Shepherd, Morgan – Research in Higher Education Journal, 2011
Distance education is an accepted delivery option for education at all levels today. In this environment, education is delivered via one of many course management platforms (CMP), which support a variety of technologies. This provides a great opportunity to apply and test the various facets of Media Richness Theory. This paper describes the result…
Descriptors: Graduate Students, Preferences, Masters Programs, Business Administration Education
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Greener, Susan – Campus-Wide Information Systems, 2009
Purpose: The purpose of this paper is to reflect on the value and constraints of varied online communication tools from web 2.0 to e-mail in a higher education (HE) teaching and learning context, where these tools are used to support or be the main focus of learning. Design/methodology/approach: A structured reflection is produced with the aid of…
Descriptors: Computer Mediated Communication, Learning Experience, Teaching Methods, Reflection