Systems Analysis and Design (SA&D) is the cornerstone course of a traditional information system curriculum. Conventionally, it is a sequence of two courses with the second course dedicated to the completion of a project. However, it has recently become more common to reduce the two-course sequence into one, especially for IS departments that…

Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

This article examines the nature, role and function of the literature review in academic discourse. Researchers in information systems (IS) are often advised to espouse a neutral viewpoint and adapt the goal of synthesising previous literature when conducting a literature review. However, since research literature in many areas of IS is diverse…

This paper presents a practitioner's view on student system implementations in the Australian university sector. A student information system is a core system of any university and integral to its operations and services to students. These systems are constantly on the list of major projects and at any point in time, a university is either…

Course Management Systems (CMSs) in higher education have emerged as one of the most widely adopted e-learning platforms. This study examines the success of e-learning CMSs based on user satisfaction and benefits. Using DeLone and McLean's information system success model as a theoretical framework, we analyze the success of e-learning CMSs in…

There are many factors that make the undergraduate systems analysis and design course somewhat enigmatic in its purpose, and therefore equivocal in its delivery. The purpose of this research is to learn, specifically, what instructors are teaching in their systems analysis and design courses. This paper reports the results of a survey and follow…

This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the…

As part of a larger endeavor to evaluate the impact of communication technology on organizations, this study assesses the accuracy of information diffusion via electronic-mail and courier-mail systems in two large organizations which have implemented electronic-mail systems in the last three years. Data were obtained through the use of…

The information delivery system for education in Canada is in need of improvement. While the growth in the volume and technology of information has been great in recent years, the problems surrounding that growth are not as serious as many writers suggest. From a review of recent literature on education information delivery systems in Canada, 13…

A description of the state of the art regarding Bureau of Indian Affairs (BIA) Education Information, with special emphasis on computer assisted information, is provided. A survey of BIA Central Office was conducted to: determine the total scope of Education Information currently being reported; identify the methods being used in developing the…