Electronic resource access troubleshooting is familiar work in most libraries. The added complexity introduced when a library implements a web-scale discovery service, however, creates a strong need for well-organized, rigorous training to enable troubleshooting staff to provide the best service possible. This article outlines strategies, tools,…

For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…

Academic, government, and corporate librarians organize and leverage internal resources and content through institutional repositories and library catalogs. Getting more value and usage from the content they license is a key goal. However, the ever-growing amount of content and shifting user demands for new materials or features has made the…

The silo is a well-worn metaphor in information systems used to illustrate separateness, isolation, and lack of connectivity. Through the many iterations of system development, libraries, archives, and museums (LAMs) have sought to avoid silos and find the sweet spot between interface design and metadata interoperability. This effort is being…

The idea of Digital Libraries emerged in the early 1990s from a vision of a "library of the future", without walls and open 24 hours a day. These digital libraries would leverage the substantial investments of federal funding in the Internet and advanced computing for the benefit of the entire population. The world's knowledge would be a key press…

While the traditional uses of InterLibrary Loan (ILL) can be cumbersome, much of the work is now done electronically. Google and WorldCat can tell patrons which libraries in their areas owns the the titles they want, but they cannot always tell patrons whether there is a copy on the shelf available for loan. Several ILS vendors and OCLC are…

This article presents the results of a comprehensive survey of integrated library system (ILS) vendors conducted by the author and commissioned by "Computers in Libraries" CIL. The survey was intended to: (1) provide an up-to-date comparison of functionality currently available in ILS products; (2) provide a comparison of support services…

Traditional library web products, whether online public access catalogs, library databases, or even library web sites, have long been rigidly controlled and difficult to use. Patrons regularly prefer Google's simple interface. Now social bookmarking and tagging tools help librarians bridge the gap between the library's need to offer authoritative,…

Over the past several decades, millions of digital objects of significant scientific, economic, cultural, and historic value have been published and distributed to libraries and archives on removable media. Providing long-term access to these documents, media files, and software executables is an increasingly complex task because of dependencies…

This Helping You Buy survey is the next in an annual series of surveys that have been compiled by Pamela Cibbarelli in past years. This bird's-eye view should serve to both highlight some general distinctions and to underscore the commodified similarities of a wide range of library automation systems.

Describes Case Western Reserve University's (CWRU's) digital library project that examines the networked delivery of full-text materials and high-quality images to provide students excellent supplemental instructional resources delivered directly to their dormitory rooms. Reviews intellectual property (IP) management requirements and describes…

Discusses the role of advanced technology in developing new library systems and facilities. Considers the impact of computers on acquisition, reproduction, and availability of material in both general-use libraries and special research facilities, particularly in terms of cost. (JMF)

This clinic's goal was to address questions arising during the process of transition from theory and research development to deployed useful and usable (and used) digital library systems. The idea was to use the Digital Libraries Initiative (DLI) based at the University of Illinois at Urbana-Champaign and entering its final year, as a detailed…

This symposium examined issues in the planning, development, and implementation of library automation and the effects of electronic publishing. The following presentations are included in this collection: (1) "Will There Be Electronic Anarchy?" (Helen Henderson); (2) "Ergonomics in the Electronic Era" (Andrew Torok); (3)…

Purpose: To detail a user's experiences of the digital archive project of the Royal Geographical Society (with the Institute of British Geographers) (RGS-IBG). The "Unlocking the Archives" project has five facets: construction and conservation at its London archives; an online catalogue of its collections; digitisation of images and…