Describes origin, development, and current state of Research Libraries Information Network's (RLIN) Command Analysis System, which digests large quantities of raw data on RLIN use and performance and produces useful graphs and reports. Recent results of system and pragmatic issues in analysis of online systems are noted. (7 references) (EJS)

This article discusses tools developed to aid the systems analysis process (program evaluation and review technique, Gantt charts, organizational charts, decision tables, flowcharts, hierarchy plus input-process-output). Similarities and differences among techniques, library applications of analysis, structured systems analysis, and the data flow…

The main purpose of the research reported in this document was to discover whether controlled experiments can be conducted on the relations between people and the complex computing systems which they use. Three increasingly complex experiments were designed to test the effect of varying delays of computer response on the number of commands issues…