The purpose of this thesis is to improve our understanding of sensemaking process as a basis for building better systems to assist sensemaking. Sensemaking is the task of creating an understanding of a problem or task so that further actions may be taken in an informed manner. Sensemaking is a pre-requisite for many other tasks such as decision…

Discussion of information retrieval and information seeking behavior focuses on a multi-dimensional conceptual model called MISE (multiple information-seeking episodes). Identifies eight different reasons why people engage in multiple information-seeking episodes, characterizes them in terms of traits of Multiple Information Seeking Episode…

Focuses on human behavior in the information-seeking process, and identifies behaviors influencing the design of information retrieval system interfaces. Discusses the principles of saturation, concreteness, least resistance, familiarity, stimulation, certainty, simplicity, and following-form. (PEN)

Introduces navigation as a central concept for information retrieval and for information systems in general. The evolution of information systems is described; navigability as an aid to improve relevance is discussed; and a system under development that attempts to facilitate navigation for information retrieval is described. (31 references) (LRW)

Uses a simple model of an information retrieval (IR) technology to examine performance measures for IR systems. Shows that, if a user is employing a system optimally, then reasonable performance measures will tend to be relatively robust, or insensitive, to small variations in assumptions about the user's behavior. (AEF)

Presents a framework for modeling the content of information objects such as documents and video programs based on observation of how users interact with those objects in the course of information seeking and use. Identifies four categories of potentially observable user behaviors: examination, retention, reference, and annotation. (AEF)

Presents an overview of the ways in which user/system interaction in interactive information-retrieval (IR) systems has been treated in IR research and practice over the years. Describes the characteristics of a number of IR systems, as well as proposals for IR systems, in light of challenges set for by John Bennett in 1971. Contains 82…

Demonstrates that if the similarity function of a retrieval system leads to a (pseudo-) metric, the retrieval, similarity and Everett-Cater metric topology coincide and are different from the discrete topology; this is the case if documents are represented by lists, using the Jaccard similarity measure. The corresponding metric is the…

Investigates how an informal computerized environment, or workspace, can support information seeking. Outlines the design space for information-seeking environments and presents a prototype, SketchTrieve, a graphic editor. Discusses how this environment might support information-seeking in ways not available in other more overdetermined systems.…

This study investigates the nature, manifestations, and behavior of successive searching by users in digital environments, and establishes criteria for use in the design of information-retrieval interfaces and systems supporting successive-searching behavior. Study includes two projects--one based at the University of North Texas, one at the…

Results from user studies support the importance of genre and task in interface design and effectiveness of filtering of electronic news. Preliminary results from a study on effectiveness of predicting interesting Web pages based on the content of previously visited pages suggest a great similarity between reading electronic news and browsing the…

Focuses on natural language processing (NLP) in information retrieval. Defines the seven levels at which people extract meaning from text/spoken language. Discusses the stages of information processing; how an information retrieval system works; advantages to adding full NLP to information retrieval systems; and common problems with information…

Proposes a useful concept of relevance as a relationship and an effect on the movement of a user through the iterative stages of their information seeking process, and that users' relevance judgments can be plotted on a Three-Dimensional Spatial Model of Relevance Level, Degree and Time. Discusses implications for the development of information…

Presents an overview of "Q&A," a Web-based question-answering system that mediates interactions between an expert and a question-asking user. Discusses the system's components and features; details of the implementation; evaluation; and future work. (AEF)

In 1997, Gettysburg College (Pennsylvania) deployed the CNAV (College Navigation) Web tool to allow the students' and the entire college community the ability to better navigate through its college's curricular, co-curricular, and extracurricular offerings. CNAV is unique because, rather than treating the Web as a series of static pages, it treats…