Presents three current areas of research in human relations at Harvard University which may help solve the problems professionals face due to widespread introduction of new information technologies into the work environment. These include organizational learning, information mapping, and principled negotiation. (CT)

Overview of expert systems (intelligent computer applications that use data, a knowledge base, and a control mechanism to solve problems) highlights history of expert systems; construction (human element, knowledge acquisition and learning, system architecture); limitations; issues and trends; and implications for information science. Thirty-three…

Describes the mental coding processes involved in the flow of information when the user is interacting with an enabling information-retrieval (IR) system, or a system designed to stimulate the user's grasping towards a higher understanding of the information need/problem/task that brought the user to the system. (Author/AEF)

An information system can be viewed as a symbiotic relation between the users of the system and the system's hardware, software, and data resources. Ideally, performance evaluation of these systems should be based on the achievement of user based criteria while concurrently minimizing resource costs. Current evaluation technologies concentrate on…

Over the past several years there has been considerable speculation concerning the role, direction, and characteristics of information processing systems in the future. The gap between the technological state of the art in computer-based information processing and today's applied practices in management information systems further clouds the…

The most time consuming and expensive step in developing expert systems is knowledge acquisition (KA), and it is important to determine how the limited resources for acquiring knowledge should be allocated across different sources. This paper develops a model that determines how KA resources should be spent and how such a model may be used. (23…

Explores what an intelligent information retrieval system involves and why expert system techniques might interest system designers. Expert systems research is reviewed with emphasis on components, architecture, and computer interaction, and it is concluded that information retrieval is not an ideal problem domain for expert system application at…