This case study follows the security breach that affected Target at the end of 2013 and resulted in the loss of financial data for over 70 million customers. The case provides an overview of the company and describes the reasons that led to one of the biggest security breaches in history. It offers a discussion on Target's vendor management…

Coastal Pacific Doctor Associates (CPDA) is a multi-physician medical practice located along the west coast. CPDA decided to replace their inadequate and outdated medical office system during a time of tremendous restructuring in the medical software industry. In their impatience, CPDA chose an electronic medical record (EMR) and practice…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Information Technology (IT) products have a high rate of failure. Only 25% of IT projects were completed within budget and schedule, and 15% of completed projects were not operational. Researchers have not investigated the success of project management systems from the perspective of customer satisfaction. In this quantitative study, levels of…

Published studies have reported that Information System (IS) projects succeed or fail based on how effectively the organizational issues were understood and addressed in the specification, development and implementation stages of the project. This is particularly true in the design and delivery of Inter-Organizational Systems (IOS) that can affect…

Background: Hospital adoption of health information technology (HIT) systems is promoted as essential to decreasing medical error and their associated 44,000 annual deaths and $17 billion in healthcare costs (Institute of Medicine, 2001; Kohn, Corrigan, & Donaldson, 1999). Leading national healthcare groups, such as the Institute of Medicine,…

This document brings together the fruits of the work that the Trenton, New Jersey school district did between 1970-73 to create a new system for administering innovation and assuming responsibility for the spending of millions of dollars in Federal grants. It contains material relevant to a school district looking to implement a project management…

This document suggests to state postsecondary education agencies and other organizations concerned with postsecondary educational planning and management a possible state-level information structure that incorporates the National Center for Higher Education Management Systems (NCHEMS) Program Classification Structure (PCS). It provides some…

Reported are the preliminary findings of a review of the financial and program oriented systems of the Division of Special Education and Pupil Personnel Services (DSEPPS) in New York City, and preliminary recommendations for the development of new business management and information gathering systems for DSEPPS. Sections cover the following…

This publication is designed to serve state-level planners interested in reviewing the key concepts of state planning and management systems. The compact nature of the review and its organization in guideline format should provide a ready reference for the practitioner seeking to develop and improve management systems for vocational education in…

Volume 3 of the report describes the Management Information System (MIS) for monitoring instructional programs developed for the New York State Education Department. The background of the system is discussed with regard to: the specially developed Planning-Programing-Evaluation processes, characterized by: operational as opposed to philosophical…

This document is the third part of a 3-part report on the development of a generic State Educational Agency Data Analysis Plan (SDAP). It consists of a compendium of data available by program within the studied State education agencies. The compendium provides a direct comparison of the information elements that are available by program in the two…

This document is the second part of a 3-part report on the development of a generic State Educational Agency Data Analysis Plan (SDAP). It contains the SDAP-model I, the major product of the study. The model consists of a set of analysis statements directed at defining answers to a series of questions pertinent to the management of SEA programs.…

This document is the first part of a 3-part report on the development of a generic State Educational Agency Data Analysis Plan. It contains an overview of the entire effort and the resulting products and discusses how these products can be used by State education agencies (SEAs) as a model for their own development of specific data analysis plans.…