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Tan, Kar Way; Shankararaman, Venky – Journal of Information Systems Education, 2014
It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…
Descriptors: Systems Development, Systems Analysis, Performance Technology, Health Education

Iivari, Juhani; Hirschheim, Rudy – Information Systems, 1996
Analyzes and compares eight information systems (IS) development approaches: Information Modelling, Decision Support Systems, the Socio-Technical approach, the Infological approach, the Interactionist approach, the Speech Act-based approach, Soft Systems Methodology, and the Scandinavian Trade Unionist approach. Discusses the organizational roles…
Descriptors: Comparative Analysis, Decision Support Systems, Information Systems, Models