Often, users of information systems (both automated and manual) must analyze those systems in a "black box" fashion, without being able to see the internals of how the system is supposed to work. In this case of business process outsourcing, an insurance industry customer encounters an ongoing stream of customer service issues, with both…

The "FastFit Case Study" and its companion, the "Winter Gear Distributors Case Study" provide undergraduate business students with a suitable and even familiar business context within which to initially consider the role of information management (IM) and to a lesser extent the role of information technology (IT) systems in enabling a business.…

DIFFICULTIES ARE ENCOUNTERED WHEN COST-BENEFIT ANALYSES ARE APPLIED TO EDUCATION. THERE ARE PROBLEMS IN THE ATTEMPT TO DEFINE AN EDUCATIONAL GOAL AND IN THE ANALYSIS OF EDUCATIONAL PROCESSES. THE FEDERAL GOVERNMENT IS NOW ENGAGED IN A MULTITUDE OF PROJECTS DESIGNED TO COORDINATE RESEARCH IN EDUCATIONAL IMPROVEMENT. THIS ENTAILS CONTINUED…

THIS BIBLIOGRAPHIC LISTING OF 109 RELATED ADDRESSES, ARTICLES, BOOKS, MICROFILMS, MONOGRAPHS, REPORTS, AND OTHER ITEMS, PUBLISHED BETWEEN 1959 AND 1968, INCLUDES 39 ITEMS ON NETWORK PLANNING, 48 ITEMS ON RESEARCH MANAGEMENT, 13 ITEMS ON PROJECT SELECTION, AND NINE ITEMS ON PROGRAM MANAGEMENT. (JK)