In information systems development, end-users have shifted in their role: from consumers of information to informants for requirements to developers of systems. This shift in the role of users has also changed how information systems are developed. Instead of systems developers creating specifications for software or end-users creating small…

User participation and its relationship to system success have been discussed in the information systems (IS) literature from many theoretical and practical perspectives. In reality, most of this discussion is grounded in empirical research that has yielded mixed results on the importance of user participation and its relationship to system…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

This case study, of an application to facilitate dispatch work in a large organization, describes a history of collaboration and conflict between information systems professionals and end users as system designers. A Social Construction of Technology approach is used to examine the mixture of cooperation and conflict between the departments.…

Describes the architecture of an anthropocentric Biomedical Information Management System prototype that is based on a network of computational components, or agents, that expert biomedical users can define, use, and refine to serve their own communication and documentation habits and needs. The innovation of the proposal, the Participatory Design…

Examines the relationship between users' expertise, task complexity of information system use, and artificial intelligence to provide the basis for a conceptual framework for considering the role that artificial intelligence might play in information systems. Cognitive and conceptual models are discussed, and cost effectiveness is considered. (27…

Hypermedia and object oriented programming systems (OOPs) represent examples of "open" computer environments that allow the user access to parts of the code or operating system. Both systems share fundamental intellectual concepts (objects, messages, methods, classes, and inheritance), so that an understanding of hypermedia can help in…

Describes the development of a campuswide information system at the University of Pennsylvania called PennInfo. Topics discussed include client/server architecture; menu-driven software; technical features; operational support to end-users; a Gopher server; and future plans. (LRW)

Outlines the ETHICS methodology for workplace system design. This structured approach includes recognizing needs, setting objectives, choosing strategies, and evaluating results. Through user involvement, effective communication, and informed choice, ETHICS seeks to achieve greater realization of the advantages of new work systems. (JKP)

Introduces navigation as a central concept for information retrieval and for information systems in general. The evolution of information systems is described; navigability as an aid to improve relevance is discussed; and a system under development that attempts to facilitate navigation for information retrieval is described. (31 references) (LRW)

Uses a simple model of an information retrieval (IR) technology to examine performance measures for IR systems. Shows that, if a user is employing a system optimally, then reasonable performance measures will tend to be relatively robust, or insensitive, to small variations in assumptions about the user's behavior. (AEF)

Reviews entrepreneurial librarian leadership in the past and describes entrepreneurial opportunities in the foreseeable future involving the transfer from bibliographically based librarianship to user-based systems. A model of a user-oriented library information system is described, including users, libraries, publishers, and authors; and…

Presents a framework for modeling the content of information objects such as documents and video programs based on observation of how users interact with those objects in the course of information seeking and use. Identifies four categories of potentially observable user behaviors: examination, retention, reference, and annotation. (AEF)

This paper outlines a detailed research investigation of Web information systems (WIS), such as intranets, extranets, and the World Wide Web, and their capacity to facilitate organizational knowledge work. The objective was to conduct a case study evaluation of WIS usage that examines the information needs and uses of major sets of users and the…

Presents an overview of the ways in which user/system interaction in interactive information-retrieval (IR) systems has been treated in IR research and practice over the years. Describes the characteristics of a number of IR systems, as well as proposals for IR systems, in light of challenges set for by John Bennett in 1971. Contains 82…