This qualitative descriptive study explored how full-time faculty of a California higher education institution described their experience with the Information Technology Services employees' commitment, communications, and quality of customer service when resolving classroom Wi-Fi issues. The study used the model of Total Quality Management (TQM)…

This article describes protocological rhetoric as a conceptual tool for exploring and changing institutions. Protocological rhetoric is an extension of two lines of thought: Porter, Sullivan, Blythe, Grabill, and Miles's institutional critique and Science & Technology Studies's (STS) concept of information infrastructure. As a result,…

"Models for Information Assurance Education and Outreach" (MIAEO) is an NSF-funded, three-year project to support hands-on explorations in "network security" and "cryptography" through Research Experience Vitalizing Science-University Program (REVS-UP) at California State University, Bakersfield. In addition, the…

It used to be much easier to get paid by the San Diego Unified School District (SDUSD). A lot easier, that is, if you didn't work there. Saddled with an antiquated computer system and manual, repetitive data entry of time cards, officials at California's second-largest school district discovered the payroll department was mistakenly issuing $1…

How many beginning teachers struggle to create new lessons despite the fact that experienced teachers have already designed effective lessons for the same content? Shulman (1987) used the term "collective amnesia" to describe the failure of school leaders to design professional development that included the collection of its best…

Teachers at Irvington High School in Fremont, California are looking for meaningful and relevant connections between what students are learning in the classroom and the job skills companies are looking for in the years to come. For Irvington, a Bay Area public high school serving about 2,000 students, that pursuit of a "logical link" led…

Advanced information, communication, computation and collaboration technologies, known as "cyberinfrastructure," have become essential elements for research, education, and innovation in the 21st century. A major challenge confronting the United States today is how to ensure that all colleges and universities, including those that have…

Twelve state-of-the-art articles discuss current developments educational media and technology. Topics examined include research, information technology, networking, and telecommunications. Four articles are also published as ERIC Digests. All of the articles contain references. (SLW)

Industry representatives reviewed the curricula for computer programmer-analyst, network administrator, and technical support courses at 10 community colleges in California. Thirty-eight reviewers participated in the focus groups, and several other reviewers participated via e-mail. The focus groups discussed each of the three degree programs…