Web 2.0 challenges libraries to change from their predominantly centralised service models with integrated library management systems at the hub. Implementation of Web 2.0 technologies and the accompanying attitudinal shifts will demand reconceptualisation of the nature of library and information service around a dynamic, ever changing, networked,…

The Temasek Polytechnic Library in Singapore launched its new digital library portal in December 2002. Circumstances precluded usability testing prior to this so it was with some concern that the library web team monitored its use. A few months later it became clear the users were having problems, so a new website was designed. This article deals…