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Ross, Craig; Orr, R. Robert – Educational Technology Research and Development, 2009
Troubleshooting skills are integral for the Information Technology professional. In order to address faculty concerns that students were not effectively learning required troubleshooting skills, a standardized troubleshooting methodology (the DECSAR Method) was created and integrated into the standard curriculum of a college information technology…
Descriptors: Troubleshooting, Information Technology, College Curriculum, Curriculum Implementation

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