Describes how organizations can become effective, efficient managers of the large maintenance part of their information technology budgets by using service management processes. Discusses the example of the University of Sydney Library's use of the Information Technology Infrastructure Library (ITIL) set of service management practices. (EV)

Describes how a concept model for incorporating information technology in the Air War College education process addressed process, planning, and relevancy problems. (EV)

Provides examples of the need for enhanced streaming video in the greater Houston area, discussing how the EduPop router architecture meets this need by acting as a bridge for academic and commercial entities in the area. Catalogues the technological, organizational, and political challenges faced in implementing this architecture, offering a…

Describes the Personal Access Web Services (PAWS) at Louisiana State University, a portal application which offers enterprise, workgroup, and personal services. The paper highlights: PAWS project planning; PAWS as a portal; PAWS implementation; account accreditation; user authentication; legacy integration; mapping credentials; transmission of…

Describes the role of information technology (IT) at the Massachusetts Institute of Technology, explaining that attention to the unique characteristics of an MIT education and incentives for sustainable change are central to its IT efforts. Discusses various IT initiatives, such as Project Athena, provision on campus, international efforts, and…

Describes the two very different support and training models employed by the University of Virginia and the College of William and Mary in successfully confronting information technology challenges. (EV)

Surveyed Southwestern University students about how fluent with information technology they see themselves. Found that students came to college equipped with basic skills in using e-mail, Internet browsing, and word processing, but lack experience with other contemporary skills such as working with spreadsheets and databases, networking, and…

Discusses the shifting focus regarding information technology in higher education from technology itself toward the people and business processes connected with it. Describes the University of California's efforts toward a new business architecture, and an Educause-sponsored forum on e-business discussing the same themes. Offers discussion of the…

Identifies the main issues confronting academic institutions in developing a structured plan for acquisition and replacement of information technology hardware assets, and recommends steps for developing such a plan. (EV)

Describes why the University of Pennsylvania got out of the modem pool business and is now exploring what the emerging funding model might mean. (EV)

An annual survey to determine pressing campus information technology (IT) challenges revealed that campus IT staffing challenges have eased, while security management has emerged as an issue of strategic importance. Numerous other findings were also gathered. (EV)

Describes how Austin Community College in Austin, Texas uses information technology (IT) to leverage existing resources, develop solutions, and enhance academic offerings while focusing on their diverse community of students. Discusses organization of IT divisions and committees, distance learning efforts, network infrastructure, integration of…

Describes Washington State University's (WSU) successful use of the World Wide Web to transform its student admissions process, highlighting: strategic administrative objectives that formed the context for transforming WSU's admissions process; Web services for prospective students (information pages, the Cougar TRACS transfer credit system,…

Discusses how exploiting information technology applications can increase the competitiveness of liberal arts colleges. (EV)

Describes how, after a concentrated period of universitywide cooperation and collaboration, Georgetown University's information technology environment has become world-class. (EV)