Self-service is a hit. From gas stations to banks to grocery stores--it has become table stakes for retailers who aim to satisfy an increasingly independent consumer. Libraries are no exception, and, in fact, with their card catalog past, they may well have been in the vanguard in enabling customers to find what they want on their own. Card…

Librarians, like patrons and researchers, are caught between traditional library service models and the promise of evolving information technologies. In recent years, professional conferences have strategically featured programs and presentations geared toward building a mobile agenda and adapting or adopting services to meet new demands of mobile…

Librarians face a dilemma when it comes to copyright. On the one hand, if content providers disappeared, libraries and their patrons would suffer. By doing their part to eliminate copyright violations, they help keep publishers in business. On the other hand, they understand that "information wants to be free." They resent license agreements that…

For years, patrons have been able to access library services from home and in the library building, but in the world of Google, Yahoo, YouTube, MySpace, and Facebook, library web sites and catalogs are too often not the first place people go to look for information. The innovative use of toolbars could change this. Toolbars have been popular for…

Discussion of the concept of service and its significance for library reference work focuses on attitudes and qualities important to good service. The changing nature of reference resulting from technological developments and the appropriateness of these values for modern day reference work are then addressed. (13 references) (MES)

This article describes the results of the 19th annual Computers in Libraries Conference in Washington, DC on March 10-12, 2004. The conference peered into the future, drew lessons from the past, and ran like clockwork. Program chair Jane Dysart and her organizing committee are by now old hands, bringing together three keynote addresses, 100…

Discussion of the automation of personnel administration in libraries covers (1) new developments in human resource management systems; (2) system requirements; (3) software evaluation; (4) vendor evaluation; (5) selection of a system; (6) training and support; and (7) benefits. (MES)

Reprints five articles originally published between 1933 and 1983 showing that the library field was ready to use technology: "People and Machines: Changing Relationships?" (S. Michael Malinconico); "Guilds or Technocracy?" (Margery C. Quigley); "The Librarian and the Machine" (Jesse H. Shera); "From the…

Some corporate executives regard their libraries as black holes that just consume company resources, but thanks to Laura Gordon-Murnane, executives at the Bureau of National Affairs (BNA) know their library actively adds value to the company. As web master for BNA's intranet, Gordon-Murnane creates information tools, databases, and products for…

Description of the development of a CD-ROM public access catalog at the Tacoma (Washington) Public Library covers: (1) costs; (2) pros and cons; (3) access time; (4) updates; (5) linking with the circulation system; (6) vendor selection; (7) compact disc interactive; and (8) digital video interactive. (MES)

Describes three stages of the automation of information processing systems by combining the concept of the exponential growth of operational capabilities with three characteristics: computational capability, ability to store data, and ability to communicate data. The growth of fiberoptic technology is described as beginning the third stage. (EM)

Provides guidelines for ordering the best computer books, geared to the library's size. Covers series, articles, subjects, and publishers most useful to a broad audience, as well as the best places to seek information on new titles and where to find reviews. Offers time savers for upgrading a computer book collection and discusses weeding…

Provides an overview of technological change and the capabilities of technology in libraries. Three trends that drive changes in library technology are discussed: (1) integration of technologies; (2) idiosyncratic use of information; and (3) disembodiment of the library through electronic information. Areas of concern, including access,…

This article discusses the possible answers to most librarians' questions and how advanced and hi-technology help them in the library world. Many of the answers to librarians' questions regarding digital media depend upon community/patron awareness and library resources. In this article, the author presents some quoted statements from electronic…

Argues that the growing use of technology is beginning to erode the free library ethic by blurring distinctions between commercial and not-for-profit information suppliers and fostering competition between and among various suppliers. It is suggested that libraries need to implement new entrepreneurially oriented management structures to cope with…