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Hoffert, Barbara1
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The Reference Revolution: Wired for the '90s [and] New Customers, New Approaches.
Coutts, Brian E.; Hoffert, Barbara – Library Journal, 1997
Discusses the four stages in the development of reference services from print to electronic form: (1) the transformation of periodical indexes to full-text versions; (2) paperless encyclopedias; (3) electronic access to government data; and (4) popular titles appearing in electronic formats. A sidebar outlines innovations in reference services.…
Descriptors: Access to Information, Electronic Libraries, Information Services, Information Technology