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Direct linkPeterson, Kristy – ProQuest LLC, 2010
The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…
Descriptors: Information Technology, Correlation, Measurement Objectives, Measurement Techniques
Download full textUniversal Service Administrative Company, 2009
The Universal Service Administrative Company (USAC) is an independent, not-for-profit corporation designated as the administrator of the federal Universal Service Fund (USF) by the Federal Communications Commission (FCC). USAC administers the Universal Service Fund and the four Universal Service programs: High Cost, Low Income, Rural Health Care,…
Descriptors: Low Income, Telecommunications, Information Services, Rural Areas
