The concept and nature of the concept of organizational Absorptive Capacity has generated much research in the Strategic Management, Organizational, and Information Systems literature. Its classification as an organizational asset vs. organizational capability has spurred much debate, and the information systems literature has highlighted the need…

Basic service delivery is a fundamental right for all South Africans, especially vulnerable groups. Effective and efficient channels of communication between multi-stakeholder groups involved and affected by service delivery are essential. Digital citizen engagement has recently emerged as a key approach for supporting two-way communication…