In April 2010, the New York State Board of Regents challenged the library community to rethink the State's vast array of library services to ensure that they are aligned with modern expectations and the expanded functions needed in today's society, operate with improved efficiency, and are prepared for the future as an essential and vibrant part…

With information technologies' pervasive use within all departments and by all staff, libraries and library staff get their fair share of mandated projects. Knowing how to successfully operate in this kind of environment is important to the overall success of the library as a whole. What is meant by mandated project? A mandated project is a…

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

The Contra Costa County Library is located within the greater San Francisco Bay Area. With 26 physical locations and a virtual branch, it has more than 400,000 cardholders and serves a population of almost 1 million. As part of developing a strategic plan to meet the needs of the public in the 21st century, the library hired a consultant to gather…

Addresses some problems associated with technological change and examines the nature of data and technology, organizations, and computer-mediated work. Concepts of sociotechnical systems design are related to library automation, and a set of strategies for facilitating technological change is proposed. (29 references) (Author/CLB)

Discussion of format changes in libraries focuses on managing change and phasing out older formats. Standardization is addressed, and five considerations regarding format shifts are examined: aesthetics, audience, compatibility, costs, and copyright. (MES)

Introduces five articles on digital libraries by reviewing related legislation, information networking improvements, efforts to plan a virtual national digital library, and key challenges. The articles are briefly described, and short biographies of the authors are provided. (Contains 10 references.) (KRN)

This two-page digest briefly outlines some of the technological trends in updating a library, and briefly discusses the administrative issues and strategies involved. It begins by describing the wholly integrated information environment, which would include: (1) public-access personal and professional communications networks; (2) information…

Proposes a new transitional budget model to help make libraries adept at and comfortable with change during the transition to an increasingly electronic knowledge environment, emphasizing staff education and training, new service opportunities, user responsiveness, teamwork, fiscal empowerment, and more effective management systems. (Contains nine…

Discusses the effects of information technology on the environment within which the typical academic library must operate and the effects of the resulting environmental turbulence on the general social context of the university and on the relationship between the university and its libraries. (Author/CLB)

Contains reprints of four articles showing that librarians foresaw the impact of technology on libraries: (1) "Copyright and the Future of Authorship" (Barbara Ringer); (2) "Inventions and Books--What of the Future?" (Ethel M. Fair); (3) "The Changes Ahead" (Lowell A. Martin); (4) "Trial by Computer" (Basil…

Discusses the need for innovative management techniques if integrated library systems are to be implemented successfully, as well as the opportunity the installation process provides to reexamine the organizational structure and objectives of the library and to introduce a creative organizational environment. (CLB)

Discusses the impact of technology on the profession of librarianship and suggests changes that are necessary for librarians to adapt to their changing role. Topics addressed include focusing on the mission of librarianship, i.e., providing access to information; librarians' sense of self-worth; educational requirements; and technological…

This pamphlet summarizes the principal recommendations of the Research Library Committee of the Council on Library Resources regarding library response to the rapid transformation brought about by integrated information technologies, rising costs, and the growth in the amount of information available. Central issues for research libraries are…

Describes a long-range plan developed by the Cleveland Public Library to provide users with electronic information and full text delivery. Specific goals are addressed, including online catalog access and converting periodical holdings to electronic format; legal issues involving copyright are discussed; and pricing issues and user fees are…