Cloud service is an emerging technology in Higher education institutions (HEIs). However, while providing this technology, quality of service (QoS) not given sufficiently important attention especially from the HEIs and decision makers. In this research, previous QoS models and frameworks are reviewed of researches done in this field are…

The administrative processes are defined by the single text of administrative procedures (TUPA), which guarantee the delivery of services to users. Unfortunately, in the public university there are barriers that affect their execution generating considerable delays. The success in the issuance of services is measured by the level of service and…

Cloud computing is the latest paradigm shift for the delivery of IT services. Where previous paradigms (centralized, decentralized, distributed) were based on fairly straightforward approaches to technology and its management, cloud computing is radical in comparison. The literature on cloud computing, however, suffers from many divergent…

When the author was brought on as CIO of Westmont College in October 2008, the president, Board of Trustees, and campus environment made it clear that technology needed a major overhaul to meet the college's growing requirements. Also, these changes needed to happen without significantly increasing the IT budget or staff. Marketing Charts…

The University of Washington (UW) adopted a dual-provider cloud-computing strategy, focusing initially on software as a service. The original project--to replace an obsolete alumni e-mail system--resulted in a cloud solution that soon grew to encompass the entire campus community. The policies and contract terms UW developed, focusing on…

The increasing demand for online courses requires efficient and low cost production. Since the decision to develop online courses is often affected by financial factors, it is becoming increasingly important to determine, upfront, the cost of online course production. Many of the programs and educators interested in developing online courses…

Project management (PM) software, used by business to facilitate planning and implementation of complex projects through database building, is discussed. Typical PM tools are reviewed, uses of the technique on campus are examined, availability of microcomputer PM software is noted, and its functional uses and benefits are explored. (Author/MSE)

Examines four aspects of administrative software systems implementation that college and university administrators need to understand to avoid implementation pitfalls. These include: (1) system complexity, (2) dangers of customization, (3) documentation, and (4) real costs. (DB)

The experiences of Seattle Pacific University as it changed from closed-shop to end-user computing are described. Once departments got over the initial shock of servicing the many nitty-gritty job requests formerly handled within computer services, they began to like the new system. (MLW)

Microcomputing can be an important component of the provision of administrative computing services. The planning decisions that were made, results that were obtained, lessons learned, and disasters observed at Hamilton College are described. (Author/MLW)

Discusses how colleges can maximize efficiency with new Web Services technology that integrates information and services from disparate applications. Benefits include customer convenience; the timely, seamless exchange of all kinds of information; and new techniques for quickly developing applications. (EV)

With a new wave of campus IT solutions comes a familiar challenge: How does one encourage and help build distributed applications without being overrun by stovepipe solutions? Anticipating significant enrollment growth (5 percent per year) for the next several years, double-digit annual growth in funded research, and little chance that resources…

"What should I do?" Technology managers have asked this question many times, and most IT leaders have heard similar concerns voiced as technical staff begin thinking about their next career steps. Should they continue pursuing technical certifications or work on the next academic education level (usually a master's degree)? In this article, the…

As technical compatibility standards have become critical in business and industrial computing, educational software interoperability is rapidly becoming an issue for users and developers of educational information systems. New interoperability initiatives are under way in library automation, higher education information services, and K-12…

Bowling Green State University (Ohio) produces a microcomputer resource handbook that contains a comprehensive listing of campus employees with unique microcomputer expertise they are willing to share. The project's current success suggests expansion and follow-up activities in the future. (Author/MSE)