Effective leadership is an important factor contributing to the successful implementation and operation of information products and services. The quantitative study examined the thoughts of IT upper management and employees in the private, public, and nonprofits institutions. The study assessed the memberships of the Association of Information…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

Objective: This article highlights the importance of distributed broadband networks as part of the core infrastructure necessary to deliver academic research and education programs. Method: The authors review recent developments in the field and present the University of California, Davis, environment as a case study of a future virtual regional…

This article draws on two projects funded by the Andrew W. Mellon Foundation concerning the ways colleges and universities can support the legitimate sharing of digital learning resources for scholarly use. The 2001-03 Visual Image User Study (VIUS) assessed the scholarly needs of digital image users-faculty, staff, and students. That study led to…

The increasing sophistication of information technologies and the nearly universal access to computing have blurred distinctions among information delivery units on college campuses, forcing institutions to rethink the separate organizational structures that evolved when computing in academe was more localized and less prevalent. Experiences in…

The Strategic Information Technology Plan of Washington is introduced and explained. The plan is mandated by state law to create a new framework for communication and collaboration to bring together agency technology planning with the achievement of statewide information technology goals and strategies. It provides a point of reference for the…