This report is a product of Education Sector's Next Generation of Accountability initiative. The initiative seeks to strengthen public education by examining key elements of accountability, for instance, who should be responsible for student success and how they should be held responsible. The author of this report argues that technology has the…

Human performance technology is a collection of techniques for evaluating and designing human performance systems. It isn't a philosophy, a moral imperative, or a way of life. When technologists promote as more than what it is, they jeopardize their credibility and distort their own roles as performance engineers. (Author)

Discussion of information technology training focuses on an evaluative study at the Department of Defense that investigated whether new information technology training could improve job performance. Highlights include determining training effectiveness; job transfer evaluation; return on investment; use of software features; and the impact of…