Despite the numerous support systems, academic performances in many South African higher institutions continue to experience challenges while some are declining in throughputs. Some of the support mechanisms seem to be black boxed, notwithstanding the deteriorating situation. Thus, there is "prima facie" evidence that the factors that…

This paper explores international students' engagement with educational technology for self-regulated English learning at an Australian university. Despite the increased use of automated feedback systems (AFSs) for language assessment, students' critical engagement with them for independent learning remains under-researched. The study primarily…

Pervasive digitality reveals us as analogue creatures that are unprepared for a world and a logic generated increasingly through automation. Promulgated by capitalism, digitality has created a new form of alienation, one far more powerful and comprehensive than that envisaged by either Marx or Lukács in the analogue-industrial age. Digital…

This small-scale case study focused on academic managers to explore the ways in which they control the workload of academic staff and the extent to which they use the workload model in performance management of academic staff. The links that exist between the workload and performance management were explored to confirm or refute the conceptual…

This commentary reflects on the contributions to learning analytics and theory by a paper that describes how multiple theoretical frameworks were woven together to inform the creation of a new, automated discourse analysis tool. The commentary highlights the contributions of the original paper, provides some alternative approaches, and touches on…

Purpose: The purpose of this paper is to compare the attitude of the managers of libraries located at Iran, Tehran and Shahid Beheshti Medical Sciences Universities' training hospitals, on the status of information technology (IT) in the mentioned libraries. Design/methodology/approach: This study employed a researcher-made questionnaire. The…

The 2015 Thought Leaders symposium focused on the topic of "Facilities & Technology: The Transformation of 'Campus.'" Educational institutions that master new technologies will have an edge in the increasingly competitive higher education landscape. This report discusses the factors related to integrating technology and the campus…

Librarians are familiar with the single-line form, the consolidated index, which represents a very large portion of a library's print and online collection. Their end users are familiar with the idea of a single search across a comprehensive index that produces a large, relevancy-ranked results list. Even though most patrons would not recognize…

Libraries, as authoritative custodians and providers of information, are facing a number of challenges as they are trying to adjust to the new information environment. Some challenges arise from major paradigm shifts in recent decades relating to the understanding of the nature of information processes and conceptions of authority. Engagement…

It was 2:35 am on a Saturday morning. Wiki Lim, process specialist from the Process Innovation Centre (PIC) of Hippi Care Hospital (HCH), desperately doodling on her notepad for ideas to improve service delivery at HCH's Emergency Department (ED). HCH has committed to the public that its ED would meet the service quality criterion of serving 90%…

Discusses the uses of the automated attendant, that "voice" that leads a caller through a series of menus to reach the "answer". Considers ways the autoattendant can be useful or detrimental in the higher education setting. (SLD)

In past years, higher education's financial management side has been riddled with manual processes and aging mainframe applications. This article discusses schools which had taken advantage of an array of technologies that automate billing, payment processing, and refund processing in the case of overpayment. The investments are well worth it:…

Discussion of recent developments in personal workstations and software that make it possible to extend the utility of library systems presents the advantages of workstations as well as technical problems and potential solutions. Development of a simple prototype workstation environment at the University of Western Ontario is described. (16…

This issue of the higher education information technology magazine, CAUSE/EFFECT, presents in six articles six summaries of the best from this journal since 1978. The articles each summarize the writing done over the years in one of six key areas. The articles are as follows: (1) "Rise of Infrastructure" by Kenneth J. Klingenstein and…

Examines the environmental context that is shaping academic libraries and computing centers and their interdependence. The strengths of a partnership of these two information service organizations are discussed, and potential areas of tension between them are considered. Resulting changes in the nature of information work are suggested. (16…