In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

State education data systems have often been described as data rich but information poor. Historically, these systems were created for compliance purposes and, therefore, designed and managed as information technology projects, but a culture change is under way. Educators and other stakeholders are beginning to value data as a tool to inform…

Reviews several noncyclical, nonrepetitive hypotheses that try to predict broad spectrum maturational stages of overall information technology growth. Based on the areas of convergence among the hypotheses, several predictions are offered, and it is suggested that we are at a major transition point entering the third stage of computerized…

Discusses points to consider when planning and implementing an integrated document management system: (1) background; (2) scoping the project; (3) strategic issues; (4) options review; (5) functional requirements; (6) technical requirements; (7) cost benefit analysis; (8) standard operational requirement checklist; (9) evaluation criteria; and…

Addressed to the new administration and the Congress, this summary report on Federal Government information management and technology issues begins by describing the environment in which information technology has been managed. Arguing that effective government depends directly on effective automation to support programs and initiatives, the…

To better understand how individuals communicate and manage information in offices, four pairs of managers and personal assistants were interviewed and monitored. The study identified and categorized a range of tasks and described the frequency and duration of a common set, indicating variations in performance. Discusses implications for the…

The Harvard University (Massachusetts) central computing and development offices collaborated to develop a prototype client/server fund-raising system that allows personnel to easily and quickly access and share prospect information. Its successful development is attributed to use of some traditional project management principles and practices.…

In October, 1989, the General Accounting Office sponsored a symposium, "Meeting the Government's Technology Challenge," that brought together leaders from industry and government to explore ways of better using information technology to meet the demands facing the government into the next century. Building on the symposium's results to provide a…

The offices of Information Resource Management and Institutional Research at Virginia Tech developed a set of guidelines for information management. This article describes the historical evolution, the forces that motivated the development of the guidelines, and the consensus-building activities that led to the acceptance of the guidelines.…