When patients need information, they may visit a doctor, ask a nurse, or look online. But these are not the only sources of information used by patients. This paper examines discussion threads in online renal support groups to describe how people living with kidney failure conceive of help, information and support. I use Actor Network Theory to…

The influence of globalization and information technology on higher education in Nigeria was investigated through a descriptive survey design. Forty-five professional librarians from University of Port Harcourt, Port Harcourt, Ignatius Ajuru University of Education, Rumuolumeni Port Harcourt, Federal College of Education (Technical) Omoku Rivers…

Twitter provides rapid information in a short form, and it is extremely easy to follow the updates of others because of myriad software applications with which it works on both mobile devices and traditional computing hardware. Currently, most academic librarians are using Twitter primarily as a tool at library conferences and seminars to capture…

Purpose: The purpose of this paper is to demonstrate the work undertaken by Vancouver Public Library (VPL) in an effort to convert its website into a true virtual branch, both through the functionality of the website itself and by extending its web presence on to external social networking sites. Design/methodology/approach: VPL worked with its…

eHealth is an emerging service sector which has great potential to improve health care delivery to rural and remote communities, facilitate health surveillance, and promote health education and research. Despite the critical need for eHealth services in Australia based on the challenges of distance and human resources, its utility has yet to be…

The increasing prevalence of digital information systems and technologies compels libraries across the globe to update systems and provide users with a digital experience outside the confines of the structural library, providing useful benefits to the user while creating new areas of concern such as digital information preservation.…

This paper reviews recent measurement work on User-Created Content (UCC) undertaken in OECD countries. It shows that UCC is emerging as a significant area of economic and social activity worthy of consideration for official measurement and discusses the implications for the OECD Model Survey on ICT Access and Use by Households and Individuals.…

This study aims to investigate how Singapore primary schools use their web sites, what kind of information is contained in the web sites, and how the information is presented. Based on an analysis of 176 primary school web sites, which represent all but one of the country's primary schools, findings indicate that most of Singapore's primary school…

Managers need to understand the tradeoffs associated with voice over Internet protocol (VoIP) networks as compared to the Public Switched Telephone Network (PSTN). This article measures the preference structures between IP telephony and PSTN services using conjoint analysis. The purpose is to suggest VoIP technology attributes that best meet…

Presents an explanation for the increase in the number of computer users. Suggests that, in addition to providing electronic-communication services, information technologies may also support thinking and learning processes. Uses a theoretical background to analyze two activities carried out in computational environments: construction of a Web site…

Reviews the current state of "one-stop shopping" for telecom services. Discusses regulatory obstacles; administrative problems with single billing; and resistance of telecom providers to change. Concludes that the leading one-stop shopping providers will be individual carriers who offer cost savings. (AEF)

Discusses issues raised by the development of remote reference. Two scenarios are proposed: (1) how Internet users and their information-seeking behavior challenge the traditional reference service model, its value system, and the librarian role in that model, and (2) a model of close linkages between librarians and users engaged as partners along…

This roundtable report draws on recent developments and trade press articles to show the trends and drivers that are redefining the fundamental conditions and relationships of markets, organizations, and social relationships. The report is divided into four main sections. In the first, "The New Competitive Landscape" brought on by networked…

Four conference presenters involved in consumer online services present information on new products both under development and in the process of implementation, commenting on technological, content, distribution, and consumer service issues. Products and companies discussed are eWorld (Apple Computer Europe); Olivetti Telemedia; CompuServe; and…

Looking at Binge Drinking (LBD) is a software program designed for school administrators and prevention specialists based at four-year colleges and universities who are concerned about the rate of alcohol binge drinking among their students. LBD runs on personal computers using Microsoft Windows. School officials can explore how certain changes in…