This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…

Describes changes in management structures on college campuses that have led to the emergence of the position of chief information officer (CIO) to improve information services. The merging of new information technologies with traditional resources is discussed, the responsibilities of CIOs are described, and possible future developments are…

Provides background and context for the issue of outsourcing. Illustrates the practice as it exists in libraries. Offers a model for analyzing outsourcing alternatives and a scenario for testing the model, and suggests alternate approaches for management. (Contains 52 references.) (AEF)

Taking an international approach to reflect the growing number of one-person libraries (OPLs) worldwide, this handbook and directory for OPLs covers organizational culture, customer service, time management and planning, budgeting, accounting, technology, collection development, education, downsizing, outsourcing, and many other key management…

Considers issues regarding the place of information professionals in organizations where change processes are technologically driven or aided by information technology. Presents a case study of the International Service for National Agricultural Research in the Netherlands that showed library managers must facilitate change while ensuring that…

From an organizational approach to virtual or digital libraries (V/DL), this study places V/DL in the context of the academic library, focusing on relevant opinions of library heads. Findings suggest that the library heads typically understand V/DL as digital materials, are mainly supportive of V/DL understood in this way, and demonstrate the…

The support of electronic services requires special skills and in many cases more, not fewer, staff hours. Each library must develop individual solutions to this dilemma, but many will find useful a model that incorporates three basic elements: utilization of experienced librarians, targeted recruiting of entry-level librarians and creative…

The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

The following information is provided in this annual report: names and positions of 1996 Board of Trustees members, Library of Michigan Foundation 1996 Board of Directors, legislative council, alternate members, and Library of Michigan staff; the library mission; a list of 10 major administrative tasks conducted in 1996; service and technological…

Library service is one of the critical elements for designing a successful distance program in terms of learner support at a distance. Before a library service can be developed, three questions need to be answered: First, what are the expectations and needs of students and faculty in online programs? Second, what kinds of library services are…

This book, while necessarily concerning itself with computer technology, approaches technology as a tool for providing public-service and helps librarians and others effectively manage public-access computers. The book is organized to progress from more technological to more managerial topics. The first chapter--which answers the question, "What…

Presents 101 variables for use in developing a microcomputing profile and determining the type of microcomputing management appropriate for a library. Variables are presented in 16 categories, including the larger institutional, library, and financial profiles; administration's stance on microcomputing; user profiles; training and support for…

It is argued that, with the emergence of new technologies, the traditional missions and "domains" of academic libraries and campus computing services need to be adjusted to support collaboration. Specific collaborative projects linked to strategic plans are recommended over forced mergers or overly ambitious multigoal projects. (MSE)

This paper discusses the impact of globalization and new information and communication technologies on the structures and practices of higher education. The first section addresses the integration of library and information technology services, focusing on experiences at the University of the Sunshine Coast (Queensland, Australia). The second…

Librarians from different types of libraries discuss creativity, innovation, and entrepreneurship in 17 articles. Some of the areas discussed are: organizational aspects influencing creativity; creativity and leadership; innovation in public and technical services; strategies for developing library support; library and information science…