Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

The workload of Web librarians is already split between Web-related and other library tasks. But today's technological environment has created new implications for existing services and new demands for staff time. It is time to reconsider how libraries can best allocate resources to provide effective Web services. Delivering high-quality services…

Libraries have welcomed the opportunity offered in the twenty-first century to place content on the roads and channels that are now available through the Internet to provide access to our rich and diverse collections. Amidst the enormous amount of information available the great collections sometimes are "dead ends" from a reader's point…

As emerging information technologies have driven demand for new library communication channels, there has been increased interest in the use of mobile tools to promote interaction, expand outreach, market programs, and enhance the library experience. Libraries today are at widely different levels of mobile engagement, a gap poised to grow as…

Libraries have been increasingly concerned with data creation, management, and publication. This increase is partly driven by shifting metadata standards in libraries and partly by the growth of data and metadata repositories being managed by libraries. In order to manage these data sets, libraries are looking for new preservation and discovery…

New technology appears at a fast pace these days. As individuals people must choose how much technology to allow into their personal worlds. Within organizations, people must collectively decide how to build, sustain, and perhaps jettison new technologies as they consider their long-term value and life span. This requires a collaborative spirit…

This study reports on the results of interviews conducted in December 2009 and January 2010 to identify innovative service trends in library and information services in the government and corporate arenas. The study was undertaken as part of a Library and Archives Canada (LAC) research project to inform the Government of Canada Assistant Deputy…

Describes a Delphi study in which Finnish experts predicted the extent of information technology use in libraries and information centers. Predictions are summarized in the areas of workstations; fax and electronic mail; videotex; print, electronic, and optical publishing; indexing and storage of sounds and images; speech recognition and scanning…

These proceedings of the Internet Librarian 2001 conference contains 49 papers that cover topics related to the information profession and Internet technologies, including: digital collections online; information architecture; amphibious research skills; identifying, evaluating, and validating cyberguides; development of New California Web Portal;…

The first portion of this report describes a study of the relationship between inservice training requirements and training programs currently offered in the field of librarianship, information, and documentation in the Federal Republic of Germany and West Berlin. Data on inservice needs were mainly gathered from a study on training requirements…

During the past 12 years, encompassing the 95th through the 100th Congresses, hundreds of bills and resolutions have been introduced and debated that were concerned with information policy, related programs, and the ways in which advanced information technologies (computers, telecommunications, microform systems, video and audio devices) are…

This report was commissioned in response to concerns expressed about the gap between institutional digital library initiatives and the products offered by library systems vendors. The study analyzes from the perspective of libraries the strategies, visions, and products that vendors of integrated library systems are offering as solutions. Case…

Taking an international approach to reflect the growing number of one-person libraries (OPLs) worldwide, this handbook and directory for OPLs covers organizational culture, customer service, time management and planning, budgeting, accounting, technology, collection development, education, downsizing, outsourcing, and many other key management…

Changes in library services due to advancing information technology constitute a revolution comparable to invention of the printing press. Democratization of access to knowledge is a positive development, but it should not be confused with democratization of knowledge. This is where any system of information networking may be misleading; in…

These Proceedings of the fourth Internet Librarian Conference and Exhibition for Librarians and Information Managers include the following papers: "Common Diseases of the Online Tutorial, or Cures for "Onlinis Tutorialitis"; "FindInfo.html"; HiPHIVE-The Hawaii Public Health Information Virtual Emporium"; "Symbiosis: Beneficial Relationship between…