Reviews the research on maintaining information currency in reference collections. Discusses age versus use; continuity of maintenance; problems with irregularly published works; manual maintenance methods; computer-assisted methods; assignment of responsibility; and collection management/maintenance policies. Suggests how to improve reference…

This paper presents the results of a four-year study conducted in primary and secondary schools from all sectors in two Australian states, Victoria and New South Wales. The study investigated the impact of inclusive schooling on the provision of library and information services to students with disabilities. Research questions were identified to…

Discusses operational, organizational, and technological developments that are transforming the workplace; describes the concept of knowledge worker and the information utility model; considers how these factors provide opportunities for library administrators and other information resource management professionals to improve user services; and…

Considers issues regarding the place of information professionals in organizations where change processes are technologically driven or aided by information technology. Presents a case study of the International Service for National Agricultural Research in the Netherlands that showed library managers must facilitate change while ensuring that…

This five-year plan sets forth the principles, Department of Libraries mission statement, needs, goals, evaluation plan, and programs for administering Vermont's LSTA (Library Services and Technology Act) program during 2003-2007. It defines stakeholders and their roles, and the communication and monitoring procedures that will assure the…

This paper highlights some of the issues that arose during the drafting of a revised version of the IFLA (International Federation of Library Associations and Institutions) Guidelines for Public Libraries. The sections of the new document are outlined as follows: (1) The Role and Purpose of the Public Library; (2) The Legal and Financial…

Reviews selected research studies with practical application to university library service models and offers suggestions for a research agenda supporting the advancement of strategic services. Discusses information-seeking behavior; user education, information literacy, and learning technologies; scholarly communication and the digital library;…

Presents 101 variables for use in developing a microcomputing profile and determining the type of microcomputing management appropriate for a library. Variables are presented in 16 categories, including the larger institutional, library, and financial profiles; administration's stance on microcomputing; user profiles; training and support for…

Challenging popular prognostications and asserting that the complex mix of technologies projects suggests no clear path to the future, this book offers an alternative model to a simplistic digital future. The book is divided into four main parts. Chapters in the first part, "Being Analog," consider the need to get over the digital…

Questions the wisdom of permitting visions of the electronic library to drive budgets and strategic planning. Social and economic realities limiting user access to information, new roles for librarians, and models that guide management of information resources and services by real librarians for real users are discussed. A proposed action agenda…

Presents the results of a Delphi projection of continuing education needs of the library community of Wisconsin. Potential changes are summarized in nine categories: social system; target markets and learning needs; social/philosophical aspirations; new technologies; traditional functions/services; library and system structure; library…

Relates the concept of total quality management to serving information users through remote access technology. The three key factors of personnel, user communication, and equipment support, as well as other areas of concern, are considered. (EAM)

Discusses serving library-patron needs in terms of customer service and quality control. Highlights include tools for measuring the quality of service (e.g., the SERVQUAL survey), advisory boards or focus groups, library "service statements," changing patron needs, new information formats, and justifying depository library services. (JAK)

This document is an introductory guide to all aspects of law librarianship. Chapters 1 and 2 provide an overview of the history and nature of law libraries and the nature of the legal field and legal clientele. Collection development is discussed in chapter 3, covering such aspects as acquisitions, alternatives to purchasing materials, selection…

Examines issues of leadership as they relate to the new organizational structure in the University of Arizona library precipitated by the current economic crisis, changing information technology and automation opportunities, and changing user needs and expectations. Implications for user services are discussed, including needs assessment and…