In the library context, they depend on sophisticated business applications specifically designed to support their work. This infrastructure consists of such components as integrated library systems, their associated online catalogs or discovery services, and self-check equipment, as well as a Web site and the various online tools and services…

Customer service is at the core of everything librarians do in libraries. They strive to create positive customer relationships and to provide added value to the library services offered to their patrons. Emerging technologies offer opportunities for creative integration with library services. Staff should be encouraged to explore, learn, and…

Despite lower attendance than in the past and blustery, cold weather, the American Library Association's Midwinter Meeting in Denver in January offered lots of news from industry vendors and lots of opportunities to discuss important issues and trends. In this report, the author highlights some of the most important product announcements with a…

This final report furnishes a summary of the special pre-conference symposium on "White House Conference on Library and Information Services '91: The International Dimension." This symposium focused on the many facets of global library and information services in the light of current needs, governmental programs, private sector…

Rapidly developing online information technologies provide dramatically new capabilities and opportunities, and place new responsibilities on all involved to recreate networks for scholarly communication. Collaborations between all segments of the information network are made possible and necessary as we attempt to find a balanced and mutually…

Discussion of library reference services and the conflict between richness (complexity) of services and the reach (number of users that can be served) focuses on information technology that is used in electronic commerce and available on the Internet. Discusses changing roles of libraries and networked information environments. (Author/LRW)

Changes in library services due to advancing information technology constitute a revolution comparable to invention of the printing press. Democratization of access to knowledge is a positive development, but it should not be confused with democratization of knowledge. This is where any system of information networking may be misleading; in…

Examines factors which may affect the receptivity of librarians to the use of optical disk technologies, including hardware and software issues, the content of currently available databases, and the integration of optical technologies into existing library services. (CLB)

Presents a method for libraries with limited budgets to create reliable Web servers with existing hardware and free software available via the Internet. Discusses staff, hardware and software requirements, and security; outlines the assembly process. (PEN)

This report describes the impact of Library Services and Technology Act (LSTA) funding in California for 1997-2002 on Californians of all ages as served by their libraries of all types. The first section summarizes the results in achieving the following goals and their related objectives: (1) free and convenient access to learning and information…

Arguing that the foundation of a free civilization is an informed citizenry, this ERIC digest discusses the new challenges faced by the government and libraries in the wake of the Information Age. As electronic technology has accelerated the production and transmission of information, it has become more difficult for the average citizen to access,…

A simplified account of an extensive library automation and networking project that the Andrew W. Mellon Foundation initiated and funded in the Czech and Slovak republics is provided in this paper. The proposal to establish "The Czech and Slovak Library Information Network" (CASLIN) commenced in January 1993. Storage, document…

Intended for use by the delegates to the second White House Conference on Library and Information Services (WHCLIS2), this issue briefing book contains national issues which have been identified at the governors' pre-White House conferences in the various states and territories. The issues have been assigned to 10 topical areas--Access,…

The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

Eleven articles address issues relating to agricultural libraries and information, including background on agricultural libraries and information, trend management, document delivery, reference services, user needs and library services, collection development, technologies for international information management, information sources,…