One of the biggest challenges in building sustainable smart cities of the future is skill management and development. Developing the digital skills of the municipalities' workforce is crucial for all occupational profiles and specifically for those that are actively involved in the development and operation of digital services for a smart city. In…

This article presents the story of how Pepperdine University migrated its library management functions to the cloud using what is now known as OCLC's WorldShare Management Services (WMS). The story of implementing this new service is told from two vantage points: (1) that of the library; and (2) that of the service provider. The authors were the…

Electronic knowledge repositories represent one of the fundamental tools for knowledge management (KM) initiatives. Existing research, however, has largely focused on supply-side driven research questions, such as employee motivation to contribute knowledge to a repository. This research turns attention to the dynamic relationship between the…

Carol Harrison is the registrar at the College of Southern Maryland, and back in the days of paper, she used to have a problem: keeping track of students' records, especially as they moved from one department to another, and through one process or system after another. It wasn't that the records disappeared; they were just, well, occasionally hard…