This paper is an extension of the author's earlier work on developing management information services and creating a culture of assessment in libraries. The author will focus observations on the use of data in decision-making in libraries, specifically on the role of leadership in making evidence-based decision a reality, and will review new…

This paper begins with a section that describes characteristics of knowledge management in libraries, including: human resource management is the core of knowledge management in libraries; the objective of knowledge management in libraries is to promote knowledge innovation; and information technology is a tool for knowledge management in…

Discusses operational, organizational, and technological developments that are transforming the workplace; describes the concept of knowledge worker and the information utility model; considers how these factors provide opportunities for library administrators and other information resource management professionals to improve user services; and…

Considers issues regarding the place of information professionals in organizations where change processes are technologically driven or aided by information technology. Presents a case study of the International Service for National Agricultural Research in the Netherlands that showed library managers must facilitate change while ensuring that…

Proposes a new transitional budget model to help make libraries adept at and comfortable with change during the transition to an increasingly electronic knowledge environment, emphasizing staff education and training, new service opportunities, user responsiveness, teamwork, fiscal empowerment, and more effective management systems. (Contains nine…

This paper discusses the impact of globalization and new information and communication technologies on the structures and practices of higher education. The first section addresses the integration of library and information technology services, focusing on experiences at the University of the Sunshine Coast (Queensland, Australia). The second…

The new roles that reference librarians are being asked to play require that reference librarians should be given clear budgetary and programmatic authority; placed closer to the top of the organization; relieved of nonprofessional tasks; brought out of isolated departments; allowed to plan services and set priorities. (Contains 56 references.)…

This paper discusses the reorganization of libraries in order to adopt new techniques and to incorporate the electronic library, focusing on the Technion-Israel Institute of Technology. The first section addresses manpower and the electronic library, including processing electronic journals, justification for the traditional library organization…

Examines issues of leadership as they relate to the new organizational structure in the University of Arizona library precipitated by the current economic crisis, changing information technology and automation opportunities, and changing user needs and expectations. Implications for user services are discussed, including needs assessment and…

Discusses cultural and technological influences in the management of human resources in the research library and their impact on individual rights and responsibilities, division of labor, supervision, educational requirements, and job stress. (23 references) (EA)

Reviews global electronic access changes and their impact on library operations with particular references to developments at the Australian National University. Topics discussed include scholarly communication; user demands; information technology developments; library structures and organizations; management qualifications for librarianship;…

Discusses advancements in information technology and their impact on library services and library management. Highlights include the relationship of libraries and computer centers; online catalogs; organizational changes; planning strategies; document delivery services; the use of CD-ROM; problems with adopting new technologies; and possible…

Discusses the nature of job satisfaction, its relationship to performance, and associated organizational factors, such as commitment, in research libraries. Symptoms of job dissatisfaction are outlined, and a framework for improving job satisfaction provides suggestions in the areas of hiring, professional development, job design, empowerment, and…

Describes library reorganization at the University of Arizona resulting from fiscal challenges and the need for current technology. Highlights include: the restructuring process and customer focus; team functioning and the learning organization, including training issues, communication, empowerment, and evaluation/assessment; current challenges,…

Discusses the changing library environment, with greater reliance on technology; and describes relevant skills for librarians, including communicating with nonlibrarians, working with group processes, understanding the capabilities of information-handling technologies, and developing management and marketing abilities. (21 references) (EA)