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Langdon, Danny G. – Performance Improvement, 2000
Describes performance alignment--ensuring that all things work together in an organization to achieve its external goals--as the ultimate goal of the human performance technologist's profession. Discusses the three areas where performance is in business, three dimensions of performance alignment, and how to achieve performance alignment. (AEF)
Descriptors: Human Factors Engineering, Information Technology, Organizational Development, Organizational Objectives

Jones, S. R.; Thomas, P. J. – Journal of Information Science, 1997
To better understand how individuals communicate and manage information in offices, four pairs of managers and personal assistants were interviewed and monitored. The study identified and categorized a range of tasks and described the frequency and duration of a common set, indicating variations in performance. Discusses implications for the…
Descriptors: Communications, Cooperation, Design, Information Management