Twitter. Facebook. These names stir up feelings, opinions, and experiences in just about everyone. As these services rise in popularity, libraries have begun to use them to reach out to patrons. Some libraries use Twitter but not Facebook. Some use Facebook but not Twitter. Some use both Facebook and Twitter, while others use neither. Yes, the…

Is open source business intelligence (OS BI) software ready for prime time? The author thoroughly investigated each of three OS BI toolsets--Pentaho BI Suite, Jaspersoft BI Suite, and Talend Open Studio--by installing the OS BI tools himself, by interviewing technologists at academic institutions who had implemented these OS BI solutions, and by…

Identifies sources of technological stress for public services librarians and patrons and proposes ways to reduce stress, including communicating with staff, implementing a system gradually, providing adequate training, creating proper documentation, planning, considering ergonomics in hardware and software selection, selecting a good interface,…