Computer-based assessment (CBA) is a top-rated tool for conducting assessments, mapping learning outcomes, and selecting new candidates. Research that examines the development and use of CBA is also increasing from year to year, so without bibliometric analysis, it would be quite challenging to keep up with all of these studies. This study aims to…

The objective of this research is to understand how a set of systems, as defined by the business process, creates value. The three studies contained in this work develop the model of process-based automation. The model states that complementarities among systems are specified by handoffs in the business process. The model also provides theory to…