At reference desks across the nation, statistics in traditional reference service have been declining in most categories while requests for individual instruction and training in electronic research are showing a dramatic increase. Library technology has created a change in the activity at reference and information desks along with a need for more…

Discussion of library reference services and the conflict between richness (complexity) of services and the reach (number of users that can be served) focuses on information technology that is used in electronic commerce and available on the Internet. Discusses changing roles of libraries and networked information environments. (Author/LRW)

This book has three purposes: to provide a perspective for looking at how traditional reference service "fits" in with new trends and issues; to document the myriad ways in which day-to-day library services are being transformed by changes in technology, culture, and staffing; and to offer guidance and advice for evolving reference services to…

Presents case studies on information ecology. Includes a chapter on librarians as "keystone species" in that they are very critical to the functioning of the ecology. Discusses the massive amounts of information available on the Internet and the role of librarians. Cites the need for Librarians to be more proactive in their local…

Academic libraries today are complex institutions with multiple roles and a host of related operations and services developed over the years. Yet their fundamental purpose has remained the same: to provide access to trustworthy, authoritative knowledge. Consequently, academic libraries--along with their private and governmental counterparts--have…

Summarizes issues raised at the OCLC Conference on the Future of the Public Library, focusing on anticipated trends in technology and the library role. Areas discussed include the use of appropriate technologies, governance, demands for reference services, user fees, and the need for strong library leadership. (CLB)

Discusses the need for the library profession to learn not only how to identify information needs, but also to create new services and delivery patterns around them. The existing literature on information needs and information seeking behavior is briefly reviewed, and a research agenda for the 1990s is summarized. (51 references) (Author/CLB)

Defines "technostress" as the stress experienced by reference librarians who must constantly deal with the demands of new information technology and the changes they produce in the work place. Discussion includes suggested ways in which both organizations and individuals can work to reduce stress. (27 references) (LAE)

Libraries have taken some major hits lately, again raising questions about how or whether libraries will survive a constantly shifting information landscape. The intrusion of the Web threatens to alter libraries in ways far different from those of past technological changes. Already the Web is affecting the very core areas of library services: (1)…

Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

Discusses issues raised by the development of remote reference. Two scenarios are proposed: (1) how Internet users and their information-seeking behavior challenge the traditional reference service model, its value system, and the librarian role in that model, and (2) a model of close linkages between librarians and users engaged as partners along…

This proceedings of the 1986 conference of the Association of College and Research Libraries contains 60 papers--44 position papers, 7 research reports, and 9 idea briefs--dealing with the issue of transitions facing librarians and ways to respond to these transitions through both formal and informal means. Papers are organized under eight broad…

The explosion of information and the popularity of the Internet and commercial search engines have required librarians to take a fresh look at their profession. The overwhelming amount of information now available has brought new demands and expectations. The need to bring information to the remote user has encouraged the creation of many…

Argues that, with the trend toward viewing reference librarians as information brokers and the reification and privatization of information, the traditional goals of libraries and librarianship are being lost, i.e., providing free and open access to books and information to promote informed democracy and the public good. (63 references) (EAM)

Argues that the technical and conceptual foundations of reference librarianship must change if it is to survive the information age. Proposes a new model of service, called "access engineering," in which information seekers are treated as consumers, and technology is used to route information to them on demand. (nine references) (NRP)