Colleges and universities have got a big problem: how to bake a wireless network as good as Mom's. The problem is that enterprise wireless networks "tend to be a little more finicky" than the home ones. While the home devices are plug-and-play, enterprise networks force IT departments to manage client issues such as drivers and settings. It's a…

"Cloud computing" is currently the "buzzword" in the Information Technology field. Cloud computing facilitates convenient access to information and software resources as well as easy storage and sharing of files and data, without the end users being aware of the details of the computing technology behind the process. This…

In April, Asia officially ran out of Internet Protocol (IP) version 4 addresses--the computer equivalent of running out of telephone numbers. Over the next couple of years, the rest of the world will also run dry. Yet, unlike the Y2K bug that had some people convinced the sky would fall, this particular problem is generating little more than tired…

At a time when the evolutionary pace of new media resembles the real-time mutation of certain microorganisms, the age-old question of how best to connect with constituents can seem impossibly complex--even for an elite institution plugged into the motherboard of Silicon Valley. Identifying the most effective vehicle for reaching a particular…

The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…

Technology upgrades are an inevitable part of dealing with any man-made invention utilized for productive gain. One key technology used for productive gain within a firm is enterprise software, specifically a firm's Enterprise Resource Planning (ERP) system. After the adoption of an ERP system, an organization is perpetually faced with the…

Shortly after becoming a CIO (Chief Information Officer), the author read an article by Gregory Jackson in the January 2004 Chronicle of Higher Education entitled, "A CIO's Question: Will You Still Need Me When I'm 64?" Jackson, one of the most widely known and respected CIOs in higher education, argued that CIOs in higher education face four…