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Dervin, Brenda – Drexel Library Quarterly, 1977
Challenges some deep-rooted assumptions about the nature of library service by emphasizing a radically different approach to the idea of information. In this view, information is seen as part of a communication model that focuses on the individuality of the user and the context of his information needs. (JD)
Descriptors: Change Strategies, Information Needs, Information Theory, Information Utilization
Dervin, Brenda; And Others – 1985
This study was conducted to determine how library users in California say library use helps them. While most library effectiveness studies infer effectiveness by looking at the movement of materials or reports of user satisfaction, this study proceeds from the assumption that libraries need to know how library use helps in user terms. The study…
Descriptors: Information Needs, Information Seeking, Information Utilization, Library Materials