Past research on consumer information has emphasized the effects of informed consumers of the provision of goods by sellers. This paper examines the effects of informed consumers on other consumers' product choices. These are demand-side effects. Directions for research are outlined. Author/CH)

This article explores the importance of maintaining case records and draws implications for the field of educational administration. The Center for Advancing Principalship EXcellence (APEX Center) receives case records from member principals and uses them to report on how specific types of problems are dealt with in practice. (MT)

Reviews business communications development and discusses business applications of satellite communications, system technology, and prospects for future developments in digital transmission systems. (JN)

Some 180 different forms are used by the Securities and Exchange Commission (SEC) to cover the broad range of business activities regulated by the agency. This report examines the forms that are of greatest use to those seeking information about business. These forms are grouped in the following categories: general business information,…

Examines the relationship between librarians and information industry professionals, and outlines the types of systems and services which characterize the growing role of the information industry in contemporary society. (FM)

Addresses the role of information technology and effective management of information resources in reversing declining rate of growth of productivity in United States. Discussion covers U.S. productivity, reasons for decline in its growth, productivity measurement, improving productivity, and related activities of National Commission on Libraries…

Discusses data sources and data collection activities at the Michigan Department of Civil Rights. Describes a project to develop a computerized database, retrieval, and dissemination system on minority populations using 1980 census data. Suggests that the 1980 census provides important information for identifying minority and civil rights…

Presents an overview of teacher preparation and concludes that the distinction between "knowledge" and "pedagogy" is a relatively recent development. Discusses different types of teacher knowledge ("content,""pedagogical content," and "strategic") and forms of knowledge…

Reveals the potential usefulness of the "medical model" for social work practitioners. Outlines methods of the medical approach that can be used to improve social services and to avoid wasteful or harmful practice. Suggests social workers having negative attitudes about the medical model should reconsider their attitudes. (Author

A model for enhancing the local capacity of urban schools for solving problems by restructuring school settings is the subject of this paper. In identifying the strength and weaknesses of such a concept, the paper reviews data from nine sites studied by the Documentation and Technical Assistance (DTA) project for their applicability to other…

The author discusses using computer-based coaching to help employees apply their training on the job. He distinguishes between coaching and computer-based training and provides some examples. Some issues that training managers must consider before implementing computer-based coaching are presented. (CH)

This paper compares the usefulness of documentary (written materials) versus face to face delivery of information in helping to bring about urban school improvement. The paper is based on the experiences of the Documentation and Technical Assistance Project (DTA) of the Center for New Schools (Chicago, Illinois), a program that aims to increase…

This paper describes the implementation of technical assistance strategies to enhance urban public school improvement in the Oakland, California, and Chicago, Illinois, school districts. The assistance strategies were developed under the Documentation and Technical Assistance Project (DTA) of the Center for New Schools in Chicago, and implemented…

Examines how 1980 Census data can be used in: (1) estimating Hispanic Americans' health care needs; (2) identifying Hispanic subgroups with special health care problems; and (3) designing other local social surveys of Hispanics. Discusses problems in using census data for Hispanic health services research, and explores strategies for dealing with…

States are required by the Medicaid law to identify and investigate cases of suspected Medicaid abuse by reviewing recipients' and providers' use of Medicaid services. The General Accounting Office (GAO) conducted an assessment of programs to control recipient abuse in six states and to control provider abuse in four states to determine whether…