Business Intelligence is a major expenditure in many organizations and necessary for competitive advantage. These expenditures do not result in maximum benefits for the organization if the information obtained from the Business Intelligence System (BIS) is not used in the management decision-making process. This quantitative research study used an…

Electronic knowledge repositories represent one of the fundamental tools for knowledge management (KM) initiatives. Existing research, however, has largely focused on supply-side driven research questions, such as employee motivation to contribute knowledge to a repository. This research turns attention to the dynamic relationship between the…

In the field of organizational development, it is almost self-evident that an intervention or change action comes after a period of data gathering and/or analysis of the organization. This article explores how a manager can determine what actions to take following an organizational diagnosis. (LRA)

Organizational barriers to information use vary with types of decisions and the phases of information collection, analysis, and communication. Strategies suitable for one environment will not always work in others. (Author/MSE)

Provides an introduction to data-based interventions in the organizational context. Compares four models of data use and discusses how they pertain to student affairs organizations and to staff training and development. (JAC)

Addresses the issue of utilization of program evaluation information in public schools. Provides perspectives on utilization of evaluation information derived from knowledge utilization theory and research. Describes a set of program evaluation guidelines. Reports a meta-evaluation of the application of the guidelines in public schools. (Author)

One of the original premises of the Documentation and Technical Assistance Project (DTA) was that the ideal school organization manifests self renewal and adaptability. This conception of organization has been sharpened through the years by the Oakland, California, branch of the DTA. In this paper, the aspects of self renewal and adaptability…

A meta-goal of organization development is that of helping participants establish appreciation for and skill in using objective data about themselves. The prominent method for soliciting and sharing such data has been survey feedback. An Organizational Development (OD) consultant should have at least three skills in order to use survey feedback…

If they are to be effective, organizations must acquire and create new knowledge in order to achieve their goals. Service organizations, such as schools, must employ the concept of organizational learning. Organizational learning is an intentional process directed at improving organizational effectiveness. The process involves four…

Describes how data from an employee attitude survey were used by the city of Phoenix, Arizona, as part of its city organizational development effort, to generate over 400 organizational changes and to increase personnel development of over 200 management employees. Includes a summary of survey results identifying training needs. (MF)

Institutional development research officers are problem solvers who can take a kernel of information about individuals and create a profile of their lifestyle and finances that provides fund raisers with a beginning point for contact. In turn, fund raisers in the field often can provide researchers with new information for profiling. Program…

The ways in which Spence School, a New York private school for girls, and Dartmouth College (New Hampshire) cultivated and won top alumni donors are described. In each case, the development office and administration encouraged the donor's personal involvement in areas of interest at the institution, and donor enthusiasm and participation…

Rio Salado Community College (Arizona) uses Total Quality Management tools for four purposes: meeting facilitation; process definition; project selection; and data gathering and analysis. Implementation has helped clarify major issues and depersonalize problems, allowing the continuous improvement team or other group to move forward. (MSE)

Part of the response of many development cooperation agencies to the challenges of globalisation, ICTs and the knowledge economy is to emphasise the importance of knowledge for development. This paper looks at the discourses and practices of ''knowledge-based aid'' through an exploration of four agencies: the World Bank, DFID, Sida and JICA. It…

This document researched the utilization of SET: Research Information for Teachers, a package of articles presenting a smorgasbord of educational research information. Five case studies in New Zealand schools were presented; five institutional visits were described. The purpose of the school visits was to investigate what happened to SET…