Provides guidelines and procedures for evaluating supervisory training programs. A four-stage evaluation process is presented. Process includes determining (1) participant's reactions, (2) knowledge and skills learned and attitude changes, (3) changes in on-the-job behavior, and (4) final program results. (CSS)

The author describes the approaches an organization can take to improve its supervisors' performance through training. Three major inhouse approaches for training supervisors are explored: selected reading, on-the-job coaching, and classroom programs. The article also includes a suggested reading list and a sample training reaction sheet. (CT)

This book is divided into four sections. Part I, "Preparing To Train," presents three reasons why supervisory training and development are worth the time and money they cost. These are: (1) Training can improve a supervisor's attitudes, knowledge, and skills, and increase his effectiveness and that of his department; (2) New knowledge--both…