The term 'work process knowledge' refers to the knowledge needed for working in flexible and innovative business environments, including those in which information and communication technologies have been introduced to integrate previously separated production functions. It involves a systems-level understanding of the work process in the…

The British Columbia Telephone Company's systematic approach to curriculum development, which relies heavily on the needs assessment step, is described along with its practical applications. This process allows training departments to focus their resources on the design and implementation of education to solve specific performance problems and…

One of a series of workplace education modules, this document presents the Mind Fitness module, designed to help determine students' learning styles and create successful learners in the workplace. An introduction describes the framework of the module, indicating that it utilizes four types of exercises to work with feeling-directed,…

This report provides information on a workplace education program in which Emily Griffith Opportunity School, Denver, partnered with Columbia HealthONE, Dobbs International Services, Imperial Headwear, Inc., Marriott Hotels, Provenant Health Partners, University of Colorado Health Science Center, and Westin Hotel. Section A of Part I, a program…

One of a series of workplace education modules, this 6-week module presents activities and materials designed to lead participants through a systematic approach to problem-solving in the workplace. Following a brief overview, indicating that the module emphasizes five phases in problem-solving (i.e., using key problem-solving concepts, identifying…

Any employment-related English-as-a-Second-Language (ESL) program, whether conducted on the job or as pre-employment training, results from five steps: conducting a need analysis of the language and cultural awareness needed to perform successfully in the workplace; developing a curriculum, based on objectives, that identifies and prioritizes…

A study was made to find out 1) if institutions have developed the right continuing engineering education programs and whether they have been able to reach those who could benefit most; 2) who was really interested in continuing education; 3) what kind of courses--company inhouse courses, college courses, short workshops, or professional society…

One of a series of workplace education modules, this module includes activities and exercises for improving writing skills in the workplace. First, discussions of writing in the workplace are presented, highlighting tips for effective instruction, and of issues related to grading papers, including a sample evaluation form. Next, the assessment…

Project ALERT, a 3-year Wayne State University workplace education program in partnership with 5 varied worksites in metropolitan Detroit, developed replicable workplace literacy models. A review of literature provided information on how and why adults learn. A needs assessment and on-site observations were conducted to determine which sets of…

One of a series of workplace education modules, this module includes assessment instruments and classroom activities for teaching English as a Second Language (ESL) in the workplace. First, an overview is provided, describing issues unique to teaching ESL in the workplace. Five levels of difficulty are then described for module activities (i.e.,…

Most corporate funds for workplace literacy programs are invested in intermediate literate workers. Questions regarding these learners concern what should be expected of them; what they should expect of workplace literacy programs; who or what should determine these criteria; and ramifications of the answers. Issues that affect the answers are the…

A description is provided of the Lower Merrimack Valley Workplace Education Project (WEP), an educational project that offers English-as-a-Second-Language (ESL) and job-specific education classes to hourly employees in the Semiconductor Division of Alpha Industries. The challenge of the project was to create a WEP that could accommodate the…

Two forces define a real problem for industries struggling to retain or develop a place in a competitive world market: demographics and the rising level of necessary skills. An examination of Indiana population demographics shows a shortfall of approximately 140,000 workers. The majority of new jobs will require some postsecondary education. The…

The Orange County Public Schools' Job Site English Project was initiated to provide employees of businesses and industries with work-related English for speakers of other languages. The program features individualized curricula that are developed after the curriculum writer visits the business/industry in need of services, analyzes the…

A workplace literacy project was conducted at the Nabisco Richmond Facility for the following purposes: to determine what academic skills are necessary to perform 10 selected jobs, to develop a validated assessment to evaluate an employee's literacy skills, to develop a job-specific curriculum to improve skill deficits, and to provide an…