This paper describes an approach which can be used by the agency training specialist to assess the effectiveness of many internally developed and conducted training courses. It offers a conceptual framework for evaluation, the essential steps in developing training objectives, an in-course training evaluation process, and a description of the…

Little is known about the extent of private skill training, with regard to the number and characteristics of trainees, the programs, or their costs. Yet Federal policies need to be based on full knowledge of existing private efforts. This survey was conducted to determine the feasibility of conducting a national mail survey of employers and to…

Use of ethnographic methods to assess learning and staff development needs for workplace adult education programs is discussed, focusing on the teacher's role as ethnographic researcher. Four stages of ethnographic research are identified: (1) open-ended, inductive study; (2) structured observation; (3) analysis; and (4) speculation and sharing of…

Intended for use in conjunction with guidance and instruction from a teacher or tutor, this guide provides an overview of the philosophy of quality as well as some tools used in business and industry today. Each of four sections consists of a teacher explanation of the topics followed by student worksheets with annotated teacher keys. The first…

Training interventions can be evaluated by calculating return on investment (ROI) and cost-benefit analysis. The four-level model proposed by Kirkpatrick is the dominant evaluation model used. Calculating ROI has been a critical issue for trainers and executives, but only a few organizations have implemented the process that is considered as…

This volume contains technical and supporting materials that supplement Volume I, which describes upward mobility programs for disadvantaged and dislocated workers in the service sector. Appendix A is a detailed description of the project methodology, including data collection methods and information on data compilation, processing, and analysis.…

This document contains 11 reports from a 2-day meeting on how to report on investments in vocational education and training in enterprises and whether such reporting is worthwhile. The document begins with a brief overview of the meeting and the meeting agenda. The remainder of the report is devoted to the meeting papers, which are titled as…