The authors present a comparative study of 2 in-company educational programs aimed at developing frontline operator capabilities in forensic methods. They discuss the relationship between the application of various forensic tools and conceptual techniques, the process (i.e., curriculum) for developing employee knowledge and capability, and the impact on process improvement. The authors conclude that the use of e-learning via online learning management support and associated media has a positive impact on learner retention and application of concepts and techniques. (Contains 4 tables and 1 note.)