During this pandemic period, many external quality assurance agencies organised their external assessment visits to higher education institutions virtually. This has been an experience that must be valued, determining whether in future it makes sense to continue organising visits virtually or adopting other similar formats. To this end, this…

Currently, the higher education sector can be considered a marketplace, within which university education is considered a marketable service in the literature on higher education management. The analysis of the variables that generate university image has been the subject of numerous studies on higher education institutions (HEIs). The purpose of…

It is important for policymakers and managers of higher education institutions knowing how well their universities are operating. This article aimed to show that data envelopment analysis (DEA) can be an excellent benchmarking instrument in higher education. First, by using several inputs and outputs at the institutional level, DEA can identify…

Purpose: The purpose of this paper is to assess higher education institutions' (HEIs) social sustainability by applying Integrated Social Value (ISV) analysis to eight universities belonging to the Catalan Association of Public Universities in Spain. Design/methodology/approach: ISV analysis is a social accounting methodology that considers both…

Embedding quality into higher education institutions is a challenging matter given the complexity of the higher education environment. Although several studies have been conducted seeking to reveal associated challenges, a limited number of researches have been implemented on a cross-national level. This study investigates challenges associated…

Universities are organizational structures with individual activity mixes or strategies that lead to different performance levels by mission. Evaluation techniques based on performance indicators or rankings risk rewarding just a specific type of university and undermining university diversification: they usually introduce homogenizing pressures…

European University Association is an institution which guides not only European but all universities in their efforts to improve their quality within the context of Bologna Process. In this study Institutional Evaluation Reports prepared by EUA for all higher education institutions that applied to be evaluated between 2013 and 2015 were examined.…

This article examines how knowledge transfer (KT) indicators affect analyses on efficiency in the Higher Education sector, taking into account the characteristics of the Higher Education Institutions (HEIs). After revising the concept of third mission as a field for data development and its importance in assessing university performance, we…

New public management and increasing levels of competition driven by global rankings are bringing the managerial practices of public and private higher education institutions closer together. However, these two types of institutions still maintain different objectives and traditions and enjoy different degrees of autonomy that are reflected in…

Purpose: The purpose of this paper is to measure the efficiency performance of public sector-funded schools in Spain. Design/methodology/approach: Using school-level data from Program for International Student Assessment 2012, cross-sectional models were estimated using stochastic frontier analysis (SFA). Technical efficiencies of public…

Purpose: Numerous sustainability assessment tools are being created and applied in the higher education sector. In light of such diversity, there is a need to provide a common guideline for sustainability assessment which makes easier the comparison among universities. Using as a reference the Spanish university system, the main aim of this paper…

This paper interrogates the case for improved and broadened public sustainability reporting by universities, and explores whether and how global performance measures capture the institutional attitudes and activities pertinent to universities' contributions to sustainability. The analysis explores all stand-alone, English language reports produced…

Deusto International Tuning Academy is undertaking a large-scale study to analyse the impact Tuning projects may have had in participating universities. More particularly, the study hopes to provide an unambiguous answer regarding the presence or absence of the implementation of a competence-based student-centred approach in the different world…

Business schools around the world are seeking partner relationships that will support the growing need for well-educated business professionals. The dilemma for many U.S. regional business schools is the trade-off between establishing international partnerships while ensuring educational integrity through quality assurance. This assurance can be…

Higher Education Institutions are undergoing important changes involving the development of new roles and missions, with implications for their structure. Governments and institutions are implementing strategies to ensure the proper performance of universities and several studies have investigated evaluation of universities through the development…